Return, Refund & Cancellation Policy
Effective Date: April 10, 2025
1. Overview
At Runway Cosmetics, we strive to provide our customers with high-quality products and a seamless shopping experience. We understand that sometimes you may need to cancel an order. Please review our policy regarding returns, refunds, and cancellations outlined below.
2. Returns and Refunds
Runway Cosmetics does not accept returns or offer refunds. All sales made through our website are final. We encourage our customers to review their orders carefully before submission to ensure a satisfactory experience.
3. Cancellations
Cancellations are allowed under the following conditions:
Timing: You may cancel your order within one hour of placing it online. This window allows us to manage our inventory and order processing efficiently.
Process: To cancel an order, please visit your account dashboard on our website and select the order you wish to cancel. If the cancellation option is available (within the one-hour window), you can proceed to cancel your order directly from there.
Confirmation: Once your cancellation is processed, you will receive a confirmation email. If you do not receive this email or if you have any issues during the cancellation process, please contact our customer service team immediately for assistance.
Refund of Cancellation: Since we do not offer refunds, any order that is successfully cancelled within the stipulated time will not incur any charges. If your payment has already been processed, it will be reversed.
4. Exceptions
In the rare event that you receive a defective or incorrect item, please contact our customer support team within 24 hours of receiving the product. We will work with you to ensure that the issue is resolved satisfactorily.
5. Contact Us
For any questions or concerns about our Return, Refund, and Cancellation Policy, please contact our customer support team. We are here to assist you and ensure your shopping experience is as smooth and enjoyable as possible.